Request Help

For Students

Available 24 hours a day 365 days a year with technical support via Online Chat, (919) 962-HELP, Walk-in, On-site Support and Web Request for Help.

For Faculty and Staff

If you have a problem with your computer or have a question related to technology within the SOE, please follow the link below to submit a Remedy ticket to the School's internal support team. This is best method for contacting the support staff because it puts a work ticket in the group queue and guarantees a more rapid response.

Service Hours: Monday - Friday, 8 a.m. - 6 p.m.

How to Submit at Help Ticket

  1. Click on Submit a Help Request
  2. Type in your Onyen and password
  3. Choose a secondary issue that best fits the nature if your problem.
  4. In problem description, answer the questions provided.
  5. Click the Submit button at bottom of page.

Immediate Help

For requests where immediate help is required, for example your class is starting in twenty minutes and your laptop is not functioning properly, call our Help Desk in 022 Peabody at (919) 843-3331.

The Help Desk attendant will forward your request immediately to the next available support technician, and he or she may even be able to resolve your problem over the phone.

After Hours Assistance

For after hours technical assistance, please consider calling (919) 962-HELP(4357), the main campus ITS Response Center. The ITRC is staffed around the clock and offers help to all students, faculty and staff.